Refund Policy

Last updated: February 2026

Content Creation Management Pty Ltd, trading as GetReel ("we", "us", or "our"), provides GetReel as a subscription-based software service. This Refund Policy outlines the terms and conditions regarding refunds.

1. Subscription Service

GetReel is provided as a subscription-based service. When you subscribe, you gain immediate access to the software and all features included in your chosen plan. As the service is delivered immediately upon subscription, refunds are generally not provided.

No Refunds Policy

Due to the immediate delivery of our digital subscription service, we do not offer refunds for subscription payments. You may cancel your subscription at any time to prevent future charges.

2. Subscription Cancellation

You may cancel your subscription at any time:

Cancellation will prevent future billing cycles
You will retain access to GetReel until the end of your current billing period
No refunds will be issued for the remaining time in your current billing period
No partial refunds are provided for unused portions of a subscription

3. Exceptions

Refunds may be considered at our sole discretion in the following limited circumstances:

Duplicate charges due to technical errors
Charges made after a valid cancellation request was submitted
Service was completely unavailable for an extended period due to issues on our end

4. How to Request a Refund

If you believe you qualify for an exception, please contact us:

Email us at support@getreel.io with the subject line "Refund Request"
Include your registered email address and the date of the charge in question
Describe the reason for your refund request

We will review your request and respond within 5-7 business days.

5. Australian Consumer Law

This policy does not affect your statutory rights under the Australian Consumer Law. Under Australian Consumer Law, you are entitled to a remedy (including a refund) if services:

Have a major problem that cannot be fixed
Are substantially unfit for their normal purpose
Do not match the description provided

Nothing in this policy excludes, restricts, or modifies any consumer rights that cannot be excluded under Australian law.

6. Company Information

Legal Entity: Content Creation Management Pty Ltd

Trading As: GetReel

Location: Queensland, Australia

7. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: support@getreel.io

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