GetReel

Privacy Policy

Last updated: February 2026

GetReel ("we", "us", or "our"), based in Queensland, Australia, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software and services.

This policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

Account Information:

• Email address (provided through Whop authentication)
• Name (if provided)
• Subscription status and tier

Technical Information:

• Device type and operating system
• Application version
• Error logs and crash reports (anonymized)

Information We Do NOT Collect:

• Your videos, images, or content files
• Your creative projects or outputs
• Payment card details (handled securely by Whop)

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our Service
• Verify your subscription and license status
• Send important updates about the Service
• Respond to your support requests
• Improve our software and fix bugs
• Comply with legal obligations

3. Data Storage and Security

Your data is processed locally on your device. We do not upload or store your content files on our servers.

License verification is handled through secure API communication with our servers. We implement appropriate technical and organizational measures to protect your personal information.

4. Third-Party Services

We use the following third-party services:

• Whop: For payment processing and subscription management. Their privacy policy applies to payment data.
• Cloudflare: For website hosting and security.

5. Data Retention

We retain your account information for as long as your subscription is active, plus a reasonable period afterward for record-keeping purposes. You may request deletion of your data at any time.

6. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@getreel.io

You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you have concerns about how we handle your personal information.

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